6.2 - Collection Policy

Last updated on November 15, 2023

POLICY:  Spoon River College has specific objectives for the collection process of college receivables.  The Canton Business Office is accountable to follow the procedures listed in this policy.

SCOPE:

This policy applies to all Spoon River College Canton Business Office employees.

DETAILS:

1. The objectives of the College’s collection policy are:
   • To minimize the write-off of receivables;
   • To present students with proper and timely notification of their responsibilities and obligations;
   • To establish a set of progressive procedures designed to encourage students to pay their accounts.

PROCEDURE(S):

1. Students owing the College will not be allowed to register for any courses until the account has been cleared or a past-due payment plan has been established through the Nelnet Payment Portal. "Holds" are placed on all unpaid accounts prior to registration. Student transcripts may be released to a current or potential employer in accordance with PA 102-0998 SB 3032 Student Debt Assistance Act.  Students with a hold may enroll in Community Education (CE) and Vocational Skills (VSK) courses if the student’s employer enrolls and pays for the CE or VSK course in advance.
2. Course and Fee Statements will be mailed to students with a remaining balance after all financial aid is posted.
3. If an account is not paid in full at the end of a semester, it will become past due. SRC may use any and all means necessary to collect this debt in accordance with state and federal laws.  The \ and the following procedures will be followed:
   1. A second and final notice will be sent requesting payment in full by the end of the semester.
   2. Delinquent accounts will be submitted to the State of Illinois Local Debt Recovery Program for offset of state payments.
4. Complaints regarding the past due debt policy may be directed to the Spoon River College Chief Financial Officer, or the Attorney General's Office at 1-800-455-2456.