SRC Response to COVID-19 (Coronavirus) | FAQs Section


​Frequently Asked Questions (FAQs)

(Last Updated: March 25, 2020 3:00 pm)

If you have a question that is not addressed in these FAQs, please email your question to coronavirus@src.edu.

Does SRC have any tips for being successful while learning at home?
SRC Student Success Coaches Abby Beck and Mandy Kreps created a quick 5-minute video with strategies that can help... 5 Keys to Success for Online Learning.  If you need more help, reach out. Abby Beck is the Canton/Havana Student Success Coach, and she can be contacted by email at abby.beck@src.edu or by phone at (510) 906-1455. Mandy Kreps is the Macomb/Rushville Student Success Coach, and she can be contacted by email at mandren.kreps@src.edu or by phone at (563) 293-5786.

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FAQs from 03-24-2020

Are plans still in place to hold a commencement ceremony in May?
Because social distancing is so critical to defeating the COVID-19 pandemic, Spoon River College has made the difficult decision to cancel the Spring 2020 Commencement ceremony. We would like to offer graduates the opportunity to participate in a virtual ceremony. Please see FAQs below for information on cap/gown/tassel refunds and plans for the virtual ceremony.


What if I already ordered my cap, gown, and tassel?
Students who already ordered a cap, gown, and tassel have the following options:
- Keep order the same -- receive full cap, gown, and tassel (no refund).
- Receive tassel only ($20 refund will be issued).
- Receive nothing and fully cancel order ($25 refund will be issued).
 
Please email Janet Munson at janet.munson@src.edu by April 12 to let her know your preference.  If you do not contact her, the College will assume you want a refund, and no cap, gown, or tassel will be ordered. Information regarding the distribution of caps, gowns, and tassels will be provided at a later date.
 
Is SRC planning to hold a virtual commencement ceremony?
Yes! At SRC, we feel it is important to celebrate the accomplishments of our students, and we are planning a virtual commencement this spring. Here are some details...
- Graduates who would like to participate in the virtual ceremony may submit a photo for recognition. In their virtual commencement ceremony photo, graduates may choose to wear everyday clothing, dressy attire, or traditional cap, gown, and tassel.
- Photos should be submitted to gradvideo@src.edu by May 18.
- A video showing each graduate's photo with degree/certificate information listed on screen will be created.
- Degree/certificate information will be confirmed by SRC student services for accuracy.

How will I receive my diploma?
Diplomas will mailed to students in June. Please ensure the address we have on file for you is correct.

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FAQs from 03-23-2020

I'm a TRiO student. Can I still get in touch with the TRiO math and science tutors?
Macomb Campus TRiO students are encouraged to reach out to the TRiO professional tutors. For math tutoring, contact Robin Thorman via email at robin.thorman@src.edu. For science tutoring, contact Carmen Pratt at carmen.pratt@src.edu.

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FAQs from 3-20-2020:

How can I get in contact with Spoon River College?
Please email coronavirus@src.edu to connect with the College. You may also call our main line at (309) 647-4645 and leave a voicemail. Your message will be returned. Support services such as academic advising, success coaching, mental health counseling, tutoring, and others will be available virtually. Campus facilities will not be available for walk-in services.

What is the plan for my class?
Effective Monday, March 23, SRC will be moving spring semester classes to an alternative delivery format for the remainder of the term. Additional details regarding the format of classes will be sent to students via Canvas or student email. If you have not heard from your instructor, please send an email to coronavirus@src.edu and let us know. Please be sure to include your name, the name of the class you’re taking, and your instructor’s name.

I am not sure how to access instruction online. Who can help me?
SRC’s technology help desk can assist with any students who need assistance getting set up for online classes. You may contact them by sending an email to helpdesk@src.edu. You can also reach them by phone at (309) 649-6381. If no one answers, leave a voicemail -- it is monitored frequently. 

What if I need tutoring?
We recommend reaching out to SRC tutors online. Abby Beck is the Canton/Havana Student Success Coach, and she can be contacted by email at abby.beck@src.edu or by phone at (510) 906-1455. Mandy Kreps is the Macomb/Rushville Student Success Coach, and she can be contacted by email at mandren.kreps@src.edu or by phone at (563) 293-5786.

Will commencement be affected?
We regret to announce that our Spring 2020 Commencement ceremony has been canceled. We did not make this decision lightly. We recognize the disappointment our students and their families and friends will feel. We are disappointed also. Graduation is the most celebrated, exciting, and meaningful event on campus, and we look forward to it every year. However, in following guidelines from the Centers for Disease Control and Prevention guidelines, we felt it was the responsible thing to do. Refunds will be issued for cap/gown purchases. Please make sure your current address is on file.


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FAQs from 3-19-2020:

How will I know what is happening with my classes?
Effective Monday, March 23, SRC will be moving spring semester classes to an alternative delivery format for the remainder of the term. Additional details regarding the format of classes will be sent to students via Canvas or student email. If you have not heard from your instructor, please send an email to coronavirus@src.edu and let us know. Please be sure to include your name, the name of the class you’re taking, and your instructor’s name.

What about Summer 2020 and Fall 2020 classes?
Registration is open for both Summer 2020 and Fall 2020 classes. Please contact your advisor by email or phone. If you are a new student, or if you are unsure how to contact your advisor, you may email advisor@src.edu or call us at (309) 649-6273. You may also access registration online.


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FAQs from 3-18-2020:

How can I cope with anxiety that the COVID-19 environment has created?
COVID-19 has brought about many rapid changes. Our student counselor has recommended this article as a good read for handling Coronavirus-related stress.

I recently applied for a scholarship at SRC or am looking to apply.  Will the current situation change the scholarship timeline?
The application for 2020-21 SRC Foundation Scholarships was due on March 16, 2020.  Because potential applicants had multiple ways to submit their application, and because the application was originally released October 1, 2019, the SRC Foundation will not be extending this deadline. Applicants will be informed within the next few weeks whether they’ll be offered a scholarship for the 2020-21 academic year. Current (Spring 2020 semester) Macomb students who applied for a Fellheimer Scholarship for this semester will be informed of their application status by early April.  Dual Credit Scholarship applications for the Fall 2020 semester will be distributed shortly and due June 30, 2020. This is subject to change at the discretion of the SRC Foundation Board and SRC staff as new information surfaces.

What happens if I can’t complete my class?
First, we want you to know that our instructors are making every effort to help make sure you can still complete your class. Many instructors are creating special arrangements as necessary for students. Please start by contacting your instructor if you have serious concerns about completion.

We also recommend reaching out to SRC tutors online. Abby Beck is the Canton/Havana Student Success Coach, and she can be contacted by email at abby.beck@src.edu or by phone at (510) 906-1455. Mandy Kreps is the Macomb/Rushville Student Success Coach, and she can be contacted by email at mandren.kreps@src.edu or by phone at (563) 293-5786.

In some cases, students may request an incomplete grade from their faculty member. The option of the incomplete must be approved by the faculty member and the terms determined and agreed upon with the student. If the work is not completed, and the proper grade is not recorded by the instructor within nine calendar weeks or the time approved by the faculty member and academic dean, the Registrar will automatically record a grade of “F.”  No withdrawal is permitted after an incomplete has been given.

I’m having trouble finding meals during this time. What can I do?
Many programs have been created to assist those in need. Please check community resources or consult with social services in your area.


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FAQs from 3-17-2020:-

Governor Pritzker closed all schools. Does this apply to Spoon River College?
The governor's closure affects K-12 schools, not community colleges. At this time, the extended spring break is the only change to the schedule. Classes will resume on March 23rd with as much material being moved to alternative delivery as possible. All students should check Canvas and their student email account for information from their instructors.

The SAT or ACT test I had planned to take has been cancelled. What should I do?
Please contact us. You may send an email to advisor@src.edu or call us at (309) 649-6273. We can discuss the options that are best for your situation.

What if I do not have access to WiFi for online classes?
Several internet providers are offering free internet access as a response to COVID-19: 
T-Mobile -  Starting now - ALL current T-Mobile and Metro by T-Mobile customers who have plans with data will have unlimited smartphone data for the next 60 days (excluding roaming). 
 
Xfinity WiFi Free For Everyone. Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser

What if I’m having trouble with utilities?
Some utility companies have offered assistance as a response to COVID-19. Ameren’s info is listed below. 
 
Ameren - In response to the economic hardships that our residential and business customers may experience due to the COVID-19 pandemic, effective today, Ameren Illinois will suspend service disconnections and forgive late payment fees for non-payment through at least May 1. Customers needing assistance with paying their bill should contact our customer care team at http://spr.ly/amerenillinois for payment options.

For other utility options, check your city website. 
 
What if I’m a student, and I’m uncomfortable with technology/online classes?
SRC’s technology help desk can assist with any students who need assistance with understanding how online classes work. You may contact them by sending an email to helpdesk@src.edu. You can also reach them by phone at (309) 649-6381. If no one answers, leave a voicemail -- it is monitored frequently. 

Will any athletic events be taking place for the rest of the semester?
All spring competition sports are canceled for the remainder of the spring semester per NJCAA. Spring competition includes all practices, regular season, post-season, and national championship play.


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FAQs from 3-16-2020:

Does anyone at Spoon River College have Coronavirus?
Upon publication of this statement, we are not aware of any member of the Spoon River College community who has a suspected or a confirmed case of COVID-19.

How will I know which SRC events have been canceled or postponed?
For information about specific SRC events, please visit our Home Page.  We've created a "Canceled and Postponed Events" section to make that information easily accessible.

I need assistance from the technology help desk.  How can I contact them?
The SRC technology help desk is still available.  The best way to reach out is to send an email to helpdesk@src.edu. You can also reach them by phone at (309) 649-6381. If no one answers, leave a voicemail -- it is monitored frequently. 

How will I know what is happening with my classes?
Prior to March 23rd, instructors will communicate specific course plans via Canvas and/or student email.

What is the status of my current dual credit course?
If you are a student taking dual credit courses at your high school (taught by SRC faculty), on a SRC campus, or online from SRC, your SRC faculty member will give you information about how the course will be completed.  If you are attending dual credit courses at your high school taught by a high school faculty member, you will receive more information from Eve Zimmerman (SRC Dual Credit Coordinator) about details for your course(s).

What if I am a student with disability accommodations, and I have a question?
Please contact Andrea White via email at andrea.white@src.edu or by calling (309) 649-6305. 

How are the Snapper Villas (student housing) responding to COVID-19?
While the Snapper Villas provide student housing for SRC students, the Snapper Villas are not owned or operated by Spoon River College. The College is working closely with the Snapper Villas, and in regular communication. For direct questions, please contact Resident Hall Director Alex Shake at (309) 998-2467.

How do I apply at SRC? 
Follow the steps online. If you have any questions, feel free to call us at (309) 649-6273. 

Can I register for Summer 2020 and Fall 2020 classes?
Yes! We encourage you to contact your advisor by email or phone. If you are a new student, or if you are unsure how to contact your advisor, you may email advisor@src.edu or call us at (309) 649-6273. You may also access registration online.

Can I request my transcripts? 
Follow the steps online.  If you have any questions, call us at (309) 649-6273. 

If I am a veteran and have a question about Financial Aid, who should I contact?

Contact our Financial Aid Department for information. You can reach us by phone at (309) 649-7030. You may also send an email to financialaid@src.edu.

Is SRC taking extra precautions in cleaning and sanitizing?
Like so many others right now, SRC will be taking extra steps in cleaning. Special attention will be paid to doorknobs, handles, drinking fountains, light switches, faucets, bathrooms, cafeteria, etc. during this heightened state of concern. Faculty and staff will also be cleaning their personal spaces. All cleaning products will follow CDC guidelines.

What are SRC employees doing to stay healthy and to prevent the spread of COVID-19? 
Upon publication of this statement, we are not aware of any member of the Spoon River College community who has a suspected or a confirmed case of COVID-19. Employees have been encouraged to wash their hands regularly and practice recommended hygiene protocol from Centers for Disease Control (CDC). Employees have been instructed to “self-assess” for symptoms before they come to work. If any employee feels sick at any time, they’ve been instructed to contact their supervisor, stay off campus, phone their medical provider and consider a self-quarantine.

What is a good source for information about COVID-19? 
Please visit:

https://www.cdc.gov/coronavirus/2019-ncov/community/index.html
http://www.dph.illinois.gov/